We offer 6-year repair warranty for Randoseru
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Keep it in a safe place for 6 years
Please keep the order number from CraftSupply issued at the time of purchase in a safe place.
In addition, when we deliver the school bag, we enclose a warranty card. Please keep this in a safe place as well.
* The design varies depending on the time of purchase and the type of school bag.
* If both are lost, it may be repaired for a fee even within the free range.
* Murase bag's school bag / mu + RANDOSERU is eligible. Adult school bags are not eligible.
* If both are lost, it may be repaired for a fee even within the free range.
* Murase bag's school bag / mu + RANDOSERU is eligible. Adult school bags are not eligible.
FAQ
Is embroidery a paid repair?
As for the fraying of the embroidery, if the entire part is replaced, it will be repaired for a fee.
Is embroidery a paid repair?
As for the fraying of the embroidery, if the entire part is replaced, it will be repaired for a fee.
We have been selling embroidered school bags for many years, but we have not received any requests for embroidery repair other than initial defects. It is unlikely that repairs will be required.
Is Swarovski a paid repair?
Like the metal fittings, this can be repaired free of charge. However, the shape of the details may change.
It's a gift and I don't know where to buy it
Please contact us. We will check the history within our company.
Please prepare the time of purchase, the part number of the school bag, and the name of the purchaser.
* If you cannot find the history even if it is sold directly, you may be charged for repair even if it is free of charge.
Can you clean it?
Darkening due to regular use will be difficult to remove over time. Therefore, it is recommended that you wipe it frequently rather than leaving it with us. Even if we keep it, we often cannot remove the dirt, so we will not be able to accept it.
*Please note that ink stains and color stains from ballpoint pens and magic pens cannot be removed in many cases. If you want to replace the dirty part, you will be charged.
Darkening due to regular use will be difficult to remove over time. Therefore, it is recommended that you wipe it frequently rather than leaving it with us. Even if we keep it, we often cannot remove the dirt, so we will not be able to accept it.
*Please note that ink stains and color stains from ballpoint pens and magic pens cannot be removed in many cases. If you want to replace the dirty part, you will be charged.